Who we are
DIFT, Taxi and Private Hire Services, is the data controller for information you give us when you book. Contact details are in the footer of this page.
What we collect
When you book we collect your name, phone number, pickup and drop-off addresses, journey time, number of passengers, and any details you choose to give us, such as flight numbers or child seat needs.
The fare calculator
The calculator on this website sends the addresses you type to two third-party services to find places and measure the route: Photon by Komoot for address search, postcodes.io for postcodes, and the OSRM routing service for distance. These services receive the search text and map coordinates, not your name or contact details. Nothing you type in the calculator is stored by DIFT unless you then send us a booking.
Map tiles are loaded from OpenStreetMap, which receives your IP address as any website you visit would.
How we use it
We use your details only to take, carry out and follow up your booking, to deal with complaints, and to meet our legal duties as a licensed private hire operator, which include keeping booking records.
How long we keep it
We keep booking records for the period our licensing conditions require, period to confirm with BCP licensing conditions, and then delete them.
Cookies
This website does not set cookies and does not use analytics or advertising trackers.
Your rights
You can ask for a copy of the information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. You can complain to the Information Commissioner's Office at ico.org.uk.