1. Bookings
All journeys must be booked in advance and are subject to availability. Customers must provide accurate collection addresses, destinations, contact details and journey requirements.
A booking is only confirmed once accepted by DIFT.
2. Fares and Payments
All fares will be communicated or agreed before the journey wherever possible.
Additional charges may apply for:
- Additional stops or changes to destinations.
- Excessive waiting time.
- Airport parking and drop-off charges.
- Tolls and other agreed journey expenses.
- Additional services requested by the customer.
Payment must be made using the agreed payment method.
3. Cancellations
Customers should provide as much notice as possible when cancelling.
DIFT reserves the right to charge a reasonable cancellation fee where a vehicle has already been dispatched or a booking is cancelled at short notice. Any applicable cancellation charges will be communicated before booking.
4. Waiting Time
Drivers will allow a reasonable waiting period at the agreed collection point.
Additional waiting charges may apply. Customers will be advised of applicable waiting charges when booking.
5. Airport Transfers
Customers must provide accurate flight details when booking airport transfers.
Customers are responsible for informing DIFT of flight changes or cancellations as soon as possible.
Airport parking and waiting charges may apply.
6. Passenger Behaviour
All passengers must:
- Treat drivers with courtesy and respect.
- Wear seatbelts where required.
- Refrain from smoking or vaping inside vehicles.
- Avoid abusive, threatening or violent behaviour.
- Not damage or interfere with vehicle equipment.
DIFT reserves the right to refuse or terminate a journey where passenger behaviour creates a safety risk.
7. Vehicle Damage and Cleaning
Customers may be responsible for reasonable repair or specialist cleaning costs resulting from damage, spills or excessive mess caused by them.
Any charges will be proportionate and supported by appropriate evidence.
8. Luggage and Personal Belongings
Passengers are responsible for their personal belongings and luggage.
DIFT will take reasonable care of items left in vehicles but cannot guarantee their recovery. Nothing in these terms excludes liability where the law does not permit it.
9. Child Passengers
Customers must advise DIFT when booking if child seats or special arrangements are required.
All child passenger arrangements must comply with applicable UK road safety legislation.
10. Pets and Assistance Dogs
Customers should notify DIFT in advance if travelling with pets.
Assistance dogs will be accepted in accordance with applicable UK legislation.
11. Delays and Unforeseen Circumstances
DIFT will make reasonable efforts to provide reliable and punctual services.
However, delays may occur due to traffic, accidents, road closures, severe weather or other circumstances outside reasonable control.
12. Driver Responsibilities
DIFT expects all drivers providing services to:
- Hold the appropriate licences and authorisations.
- Maintain a clean and roadworthy vehicle.
- Drive safely and professionally.
- Treat customers fairly and respectfully.
- Comply with applicable licensing and road traffic regulations.
13. Complaints
Customers can contact DIFT regarding any concerns or complaints about their journey.
All complaints will be reviewed fairly and handled as promptly as reasonably possible.
14. Privacy and Data Protection
DIFT handles customer information in accordance with applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018.
Customer information will only be used for legitimate business purposes and handled securely. Read our privacy notice.
15. Liability
DIFT will exercise reasonable care and skill when providing its services.
Nothing in these terms limits or excludes any liability or consumer rights that cannot legally be limited or excluded under UK law.
16. Changes to Bookings
Any changes to collection times, destinations or passenger numbers must be communicated to DIFT as soon as possible.
Changes are subject to availability and may result in additional charges, which will be communicated before proceeding.
17. Governing Law
These terms and conditions are governed by the laws of England and Wales.
18. Contact Details
- Company
- DIFT, Taxi and Private Hire Services
- Telephone
- Telephone number to follow
- Email address to follow
- Business address
- Registered or business address to follow
- Private Hire Operator Licence
- Licence number to follow, BCP Council